Shipping policy

Welcome to our store! Below is our detailed shipping policy to ensure you have a smooth and transparent shopping experience.

1. Shipping Destinations

We currently ship to the following locations:

  • Domestic Shipping: All provinces and territories within Canada.

  • International Shipping: Select countries. Please check at checkout if we deliver to your location.

2. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.

  • During peak seasons or promotional periods, processing may take up to 5 business days.

  • Custom or pre-order items may require additional time. Refer to the product page for specific details.

3. Shipping Methods and Delivery Times

We offer multiple shipping options based on your location:

  • Standard Shipping: Estimated delivery in 5-7 business days (domestic) and 10-20 business days (international).

  • Express Shipping: Estimated delivery in 2-4 business days (domestic) and 5-10 business days (international).

Delivery times are estimates and may vary due to external factors such as customs delays or carrier issues.

4. Shipping Rates

Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order. We also offer:

5. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and link to track your package.

6. Customs, Duties, and Taxes

  • For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country.

  • We recommend checking your local customs office for additional information.

7. Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 48 hours with photos of the damaged item and packaging.

  • For lost packages, please contact us as soon as possible. We will work with the carrier to resolve the issue.

8. Incorrect Shipping Information

Please ensure your shipping address is accurate. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

9. Returns and Refunds

Refer to our Return Policy for details on returns, refunds, and exchanges.

10. Contact Us

For questions about your order or shipping, please contact our customer support team at support@oliveandgold.ca orToll Free 1 (833) 425-2534.

Thank you for shopping with us!